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Open Desktop Agent › Settings to configure how the Desktop Agent behaves across your company.
Desktop Agent settings with the Network Fail-Safe section highlighted and credentials redacted

Desktop Agent settings (credentials masked) — Network Fail-Safe highlighted

Access credentials

  • Company Access Key — employees enter this to register their Agent. Rotate it to issue a new key and invalidate every existing registration at once: all devices must re-register with the new key before they work again. Rotation is recorded in the Audit Log.
  • Exit Password — a single company-wide code a user must enter to quit the Agent. Entering it correctly stops the Agent for the current session only — it restarts automatically on the next reboot. This is a temporary pause, not removal; permanent removal goes through the Uninstaller or a Hard Delete.
Treat the Access Key and Exit Password as secrets. Rotating the Access Key forces every Agent to re-authenticate.

Quotas

  • Desktop Agent Project Count — how many Desktop Agent projects the company can create. Adjustable within current projects ≤ new value ≤ system allowance.
  • Agent User Count Limit — the maximum number of registered Agent Users. Can be lowered only to at or above current usage, and never above the system allowance.

Network Fail-Safe

Controls what installed Agents do when they cannot reach Starfort. This is a single company-wide value — set at the company level (not per project) precisely so that devices not yet assigned to any project are still covered when the network drops. It auto-recovers when the connection returns.

Before a device is assigned

How an Agent that is registered but not yet assigned to a project behaves is set by the Unassigned Default Policy (Open / Close) on this screen: Either way, no Guard Policy is enforced until you assign the device to a project — once assigned, the project’s Control Profiles take over. These settings appear only when both the system-wide and the company Desktop Agent features are enabled.