Skip to main content
Agent Users are the employees registered to run the Desktop Agent under your company. Open Desktop Agent › Agent Users to manage them.
Agent Users page with the Agent Users navigation highlighted

Agent Users

​
How users register

Employees register their Agent with the Company Access Key (issued in Desktop Agent settings) — see Register the Desktop Agent. Each device is identified by the Company Access Key plus an Agent ID the Agent generates for itself on first run. Newly registered users appear here as Unassigned, where you assign them to a project.

​
Assign users

Select one or more Unassigned users, fill in the mapping — name, email, employee ID, organization, project — in a batch or one at a time, and assign them to a project. From that moment the project’s Control Profiles apply automatically; there’s no separate permission step. Within a company, an Agent User’s email and employee ID must each be unique.

​
What the modes mean

Each Agent User shows a mode (derived from whether it’s assigned and whether you’ve paused it): Separately, a Health indicator (Online / Offline / Uninstalled) shows the device’s connectivity — independent of its mode.

​
Remove a user

  • Self-deregister — when a user uninstalls the Agent (via the Uninstaller), the device is removed, its slot is reclaimed against the count limit, and its token is invalidated. Health becomes Uninstalled.
  • Hard Delete — you can permanently remove an Agent User yourself, in any state — useful for a lost/retired device or a GDPR cleanup. It reclaims the slot and invalidates the token.
Both are recorded in the Audit Log. On reinstall, a device that kept its Agent ID revives the same record; one that lost it registers as a new Agent User you’ll need to assign again.

​
Limits

The number of Agent Users is capped by the company’s Agent User Count Limit, configured in Desktop Agent settings. Reaching the limit blocks new registrations.